IT FAQ

Wifi

Printing

Difficulty Logging In

Projector

There are a couple of possible causes when it comes to the projector not working, try them all one at a time.

Please do not try to resolve issues by unplugging and plugging in cables

Power

  • If the projector and sound bar aren’t responding to the remote and there are no lights on the projector it’s likely that the power is off
  • Most rooms in the College have an Isolator switch somewhere in the room (possibly near the door or by the Teach PC)
  • Check this is on before trying to power the projector on with the remote
  • If the isolator is already on do not turn it off whilst the projector is powered on as this might blow the bulb

Source

  • Turn on the PC or your Microsoft Surface and make sure you are logged in
  • Turn on the projector using the remote control

*Exact button location may differ to ones circled in picture*

When the projector comes on, press HDMI select button on the remote control to select HDMI 1 (Classroom PC) or HDMI 2 (Surface or Laptop)

Remote

-If the projector doesn’t seem to be responding to the remote it may be that the batteries have run out

-We do try to check the battery levels as often as possible but they do sometimes run out

-We have spare batteries in the IT office, let us know which room is affected and we will come and replace them

Laptops

Long Term Loans

We have a small stock of laptops available for loan to students on a monthly basis

Follow this link to check availability and book your laptop – Student Laptop » highBook (highlands.ac.uk)

Click the blue ‘Add to Cart’ button to select a laptop, set the Due Date to 30 days after the Start Date, then click the green ‘Reserve’ button on the right to check out.

  • Once you have submitted your booking, you can collect the laptop from the IT Office in University Centre Building.
  • A valid Highlands Student ID will be needed to be shown to confirm the booking and collect the laptop
  • Once finished with the laptop, it MUST be returned to the IT Office only; Please do not leave with your tutors or in reception.
  • If laptops are damaged, lost or go missing (from not being returned correctly) you may be required to pay a replacement fee.
  • This reservation lasts for a maximum of 1 month. To extend the booking of a device you must come to the IT office, with the device and your student ID, where staff can extend the booking up to 1 month at a time.

iLockerz

You will need to use your student ID card to borrow a laptop. You are then responsible for the return of that device. 

 Only one device may be borrowed at any time, and it can only be returned to the same locker it was taken from. 

 The laptops are only for use within the Highlands College campus and not to be taken off site. 

 They will connect to the Highlands College WiFi automatically. They will not connect to your home WIFi. 

 The devices are for short term use and should only be used for one or two lessons then returned so that the batteries remain at a good rate of charge. 

 When returning the laptops, you must connect the charging cable so that it will be ready for the next student. Failing to connect them securely may result in your network account being disabled. 

 Any damage should be reported immediately so that we can maintain the maximum number of devices available. 

 Devices that are not returned the same day may result in your college account being disabled. 

 Do not place any personal equipment inside the lockers as you may not be able to retrieve them. 

HOME SCREEN

  • When using the iLockerz system you will be presented with the iLockerz home screen 
  •  To login simply scan your student ID card against the scanner. 
  •  The Accessibility locker option is for anyone who may require a locker compartment that is located approximately one meter high 

REMOVING A LAPTOP

  • Upon a successful login you will be given access to the most charged device.
  • The cabinet door will automatically unlock, releasing the laptop.
  • Carefully unplug the cable and remove the device, then close the door.

RETURNING A LAPTOP

  • After scanning your card, you will be given access to the same compartment device
  • Ensure you have inserted the charger cable firmly and there are no wires hanging outside of the compartment.
  • Once you have returned the device, please wait 5 seconds to confirm it has been connected securely.
  • If the device is not connected securely the door will open, and you will hear an alarm.
  • Make sure you reconnect the cable and close the locker.

Get In Touch

For anyone experiencing college IT issues please submit  a ticket on the Help Desk:

Highlands Help Desk

If this doesn’t work use this form to contact IT services:

Contact IT Services | Highlands College Jersey

Someone from technical support will be in touch when available.

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