CPD Mastering Difficult Conversations

Introduction

This one-day course is designed for team leaders and managers, each workshop is delivered by experienced trainers and will be highly interactive, using a range of techniques to suit all learners.  This course will help you enhance your communication skills and navigate challenging discussions with confidence, by providing you with the strategies and tools needed to handle sensitive topics and resolve conflicts effectively. 

All workshops take place at the Professional Studies Centre, Highlands College.  In-house workshops are available on request. 

1 Course Media
2 Progression Options

Course Overview

CPD Mastering Difficult Conversations

Professional Development
Part Time

Entry requirements

There are no formal entry requirements.

Cost per year

£156.00

Course length

A 1-year part time course commencing September 2026 and ending July 2027.

Exact dates: 7th September 2026 - 29th July 2027

Students Past & Present Highlands Professional

HC Uni Grad 2025 Paul Wright Photographer 143

HC Uni Grad 2025 Paul Wright Photographer 196

Professional - Inside one of the Professional Studies Classrooms - 2

This course has really exceeded my expectations! It genuinely increased my self confidence and provided me with the tools and skills to be able to train and teach.

- Award in Education and Training Student

CMI and CIPD Sign in a green plant wall inside the Highlands Professional centre.

I really enjoyed the AET course and will really miss these sessions. Sarah Jordi was fantastic, so well organised, friendly, approachable and genuine.

- Award in Education and Training Student