NCFE Level 2 Certificate in Understanding Retail Operations

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NCFE Level 2 Certificate in Understanding Retail Operations

Who is this course for?

This course is designed for those who wish to obtain a qualification in Retail Skills whilst working within the industry. 

Applicants should visit the website and apply using the online Apprenticeship application form, which can be found via this link: Trackers: the apprentice programme.


What are the entry requirements for the course?

Candidates must be employed within the retail sector.


How long is this course?

This is a 32 week programme, commencing September 2021.

The course will run on Wednesday evenings from 17.00 to 20.00.

Wednesday 15th September – Wednesday 24th November 2021

(Wed 27th October: half term)

Wednesday 5th January – Wednesday 6th April 2022 

(Wed 23rd February: half term)

Wednesday 27th April – Wednesday 15th June 2022 


What will I study on this course?

This qualification consists of 6 mandatory units: 

Unit 1: Understanding customer service in the retail sector

Unit 2: Understanding the retail selling process 

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4: Understanding how a retail business maintains health and safety on its premises

Unit 5: Understanding retail consumer law

Unit 6: Understadning how to deal with customer queries and compaints in a retail environment

Plus 4 optional units from the following areas: 

  • Visual Merchandising
  • Loss Prevention 
  • Effectiveness of Store Operations 
  • Customer Payments 
  • Stock Control 
  • Food Safety
  • Managing stock levels/replenishment
  • Fashion 
  • Environmental Sustainability


What Qualification will I gain?

NCFE Level 2 Certificate in Retail Operations


Will I go out on work experience?

Course participants will already be working within the retail industry. 


How is the course assessed?

Assignment, case studies, professional discussion and online examination.


What does this course lead on to?

 Level 3 Certificate in Retail Knowledge.


How much will it cost?

Fees to be advised.


How can I find out more?

For further information please contact the course administrator on 608640 or email


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